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Documentation

  • Getting Started
    • About Kissmetrics
    • Setup & Platform Overview
    • New User Guide
    • Technical Implementation Overview

The Data Model

  • Understanding data
    • Understanding People, Events, and Properties within Kissmetrics
    • Understanding identities
    • Identities
    • Naming and Structuring Data
    • Technical Notes on Events and Properties
    • How To Rename Events and Properties
    • Naming Revenue-Related Events and Properties
    • Attribution
    • Channel Definitions
    • Sending Custom Channel Data to Kissmetrics
  • FAQs
    • How Recent is my Data?
    • Does Kissmetrics Track Bounce Rate, Average Time on Site, or Exits?
    • IP Blocking and Filtering
    • How We Secure Your Data
    • User Privacy
    • How do I see where my traffic is coming from?
    • GDPR Compliance
    • Installing KM Code on Top vs. Bottom of the Page
    • How to Verify that Kissmetrics is Working

Implementing Kissmetrics

  • Installing - How To Send Us Data
    • Installing Kissmetrics through GTM
    • Developing in localhost
    • Kissmetrics and iframes
    • Implementing Kissmetrics with Segment
    • Segment - How to connect Kissmetrics
    • Segment - Tips for Troubleshooting Kissmetrics - Segment connection
    • Installing The JavaScript Library (Quickstart)
    • Implementing Kissmetrics on Single Page Apps
    • Tracking Page Views Using Google Tag Manager and a Single Page App
    • Advanced Click Tracking Using Google Tag Manager
  • Uninstalling - How To Stop Sending Events

Best practices

  • SaaS Essentials
    • SaaS Code Examples

Setting Up

  • Tracking Marketing Efforts
    • How to Track Campaign URLs
    • Tracking UTM Parameters
    • Tracking HubSpot Sites and Forms
    • Tracking Email
  • Tracking Sales
    • Tracking Refunds
    • Tracking Offline Events
    • Tracking Form Abandonment
    • Tracking Dynamically-Loaded Elements
  • Tracking Videos
  • Tracking Mobile
    • Tracking Mobile iPhone and Android Apps
    • How to Track Push Notifications
  • Tracking Social
    • Tracking Social Events
    • Measuring Facebook Logins and Signups
  • JavaScript Library
    • Hosting the JavaScript Library Yourself
    • Can I use the JavaScript Library on multiple domains?
    • Common Methods
    • JavaScript Settings
    • Reusing the Identities Set by the JavaScript Library
    • How to Test Kissmetrics Is Tracking By Using Your Browser's Developer Tools
    • Multiple People on the Same Browser
    • Running an A/B Test with KM.ab
    • Creating Whole Page A/B Tests
    • URL API
    • E-Commerce JavaScript Code Examples
    • Tracking an A/B Test Created with Your Own Server-Side Code
    • E-Commerce Essentials
  • Other Code Libraries
    • Ruby - Sending Data With Cron
  • Integrations
    • Appcues
    • Callrail
    • Chargify
    • Zapier (temporary)
    • Hubspot
    • Magento Go
    • Help Scout
    • Call Tracking Metrics
    • Live Chat
    • Marketo
    • Optimizely
    • Convert
    • Mailchimp
    • Recurly
    • VWO
    • Using Paypal
    • Qualaroo
    • PayPlans Membership Software
    • Using an A/B Testing Platform
    • Tapstream
    • Wufoo Forms
    • WordPress Plugin
    • Salesforce
    • Shopify
    • UltraCart
    • Ringostat Integration
    • WooCommerce
    • ThriveCart
  • Event Manager
    • Tracking Rules & Event Manager
    • Events - Clicks On
    • Events - Submits a Form
    • Form Fields We Do Not Track
    • Events - Visits the URL
    • Events - Visits the URL (with a Regular Expression)
    • Wildcards
  • Importing Data
    • Import Existing Data Into Kissmetrics
    • JSON Files as an External Data Source
    • One-Time JSON Upload
    • Recurring JSON Import
    • CSV Files as an External Data Source
    • One-Time CSV Upload
    • Recurring CSV Import
    • MySQL Argument Out of Range
    • MySQL and Postgres as an External Data Source
    • Detecting Duplicates

Reporting Tools

  • Metrics
    • Metrics
    • Metrics Calculations
    • How do I calculate average number of times an event happens before a conversion event?
    • Conversion Calculation in Funnels vs. Metrics
    • Daily Metrics Email
  • Funnel Report
    • Funnel Report
  • Activity Report
    • Activity Report
    • Activity Breakdown by Revenue
  • Cohort Report
    • Cohort Report
    • Cohort Report Options
    • Common Cohort Report Questions
  • Revenue Report
    • Revenue Report
    • Segmenting Types of Revenue
  • A/B Test Report
    • A/B Test Report
    • What Is "Certainty of Improvement"?
    • What other A/B testing experts do when there is no clear winner
  • Path Report
    • Path Report
  • Power Report
    • Power Report
  • Live
    • Live
    • Troubleshooting Kissmetrics Live
  • Exporting Data
    • Scheduling Report Exports
    • Data Export
    • Data Export Setup
    • What Can Be Exported To CSV?
    • MailChimp Exports
    • Deleting a Scheduled Report
    • Editing Scheduled Report
  • Data Discrepancies
    • Data Discrepancies
    • What Does 'None' Mean in My Search Terms?
    • Unique Visitors in Google Analytics vs. Kissmetrics
    • Why is my own site listed as a referrer?
    • "Squished" Identities - Multiple Identities Aliased Together
  • SQL Report
    • SQL Report
  • Populations
    • Populations Dashboard
    • Inside Populations
    • Suggested Populations
    • Filters
    • Invalid Populations
  • Person Profile
    • Person Profile
  • People Search
    • People Search
    • The Kissmetrics Date Picker

Account & Billing

  • Account Settings
    • Adding a New Website or Product
    • Removing a Site or Product From Your Account
    • Changing Your Password
    • Product Settings
    • Deleting Data From Your Site
    • Team Permissions
    • Time Zones
  • Billing
    • Your Kissmetrics Account's Billing

Campaigns

  • Campaigns
  • Unsubscribe from Campaigns
  • Using merge tags in the HTML editor
  • Person Profile settings in Campaigns
  • Campaigns Deliverability tips
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