Tracking Offline Events

Some of your business’s key interactions with customers may happen offline. Sample “offline events” can include…

• Customer is called by the sales team
• Customer calls one of your salespeople
• Customer purchases an item through a contact form

These events don’t happen as a result of the customer visiting your website. There are alternate ways to bring in this data, using our other APIs.

Use a Server to Automate Recording

If you have a server that logs when such events occur, you can use one of our server-side APIs, or connect your MySQL database, to register when the events occur. It is quite similar to the process of importing existing data

Import the Data via a CSV File

We now allow you to upload .csv files to let you add event data that any of our other APIs did not capture. Please review the details at our CSV Import guide.